Shipping policy

Ice Melt Direct ships from our warehouse in Williamstown, New Jersey. Because we are on the East Coast, most customers in the Northeast and Mid-Atlantic receive ground orders within a few business days. Please review the details below on processing times, shipping methods and delivery.

Order processing

Orders placed by 2:00 PM Eastern on a business day ship the same day. Orders placed after 2:00 PM, on weekends or on holidays ship the next business day. Freight orders and special-order items can take longer, and we will contact you with a ship date if so. You will receive an email confirmation with tracking information once your order ships.

Shipping methods and transit times

Standard ground shipping: 1 to 5 business days after processing
LTL freight (pallet shipments): 1 to 10 business days after processing, required for large orders
Local pickup: available at our Williamstown, New Jersey warehouse, Monday to Friday 8:00 AM to 5:00 PM and Saturday 8:00 AM to noon Eastern. Pickup is by arrangement only, so contact us first and we will have your order pulled and ready.

Customers farther from New Jersey may be on the longer end of the transit window. Transit times are estimates and are not guaranteed. Delivery can be affected by carrier delays, winter storms and remote delivery locations. During major storms, carriers may pause pickups or deliveries in affected areas, so we recommend ordering ice melt before the weather arrives.

Shipping rates

Shipping is charged per item rather than calculated from the total weight of your cart. Each product carries its own shipping rate, and the total for your order is shown at checkout before you pay. Heavier products such as 50 lb bags and large pails carry a higher rate than a small jug, because they cost considerably more to move.

Shipping destinations

We ship to all 50 U.S. states. We do not ship to P.O. boxes or APO/FPO addresses. We do not ship internationally as a matter of course, but if you are outside the United States and want to place an order, contact us and we will tell you what we can arrange. Shipments to Alaska, Hawaii and other non-contiguous U.S. locations may incur additional charges and longer transit times.

Freight and pallet deliveries

Large orders ship via LTL freight on a pallet. For freight deliveries:

The carrier will contact you to schedule a delivery appointment
Curbside delivery is standard; lift-gate service is available for an additional fee if your location does not have a loading dock
Someone must be present to receive and sign for the delivery
Inspect your shipment before signing and note any visible damage on the delivery receipt (Bill of Lading)

For pallet pricing, visit our Bulk and Pallet Orders page to request a freight quote.

Damaged or lost shipments

If your order arrives damaged:

Note the damage on the delivery receipt before signing (freight deliveries)
Take photos of the damaged packaging and product
Contact us through our Contact Us page within 5 business days of delivery

We will work with you to file a claim and arrange a replacement or refund.

Order tracking

Once your order ships, you will receive a confirmation email with tracking information. You can also log in to your account on our website to view your order status and tracking details.

Address changes

If you need to change your shipping address after placing an order, contact us as soon as possible. We are unable to change the address once the order has shipped.