In-stock items ship same dayWeekday orders before 2 PM ET. Special orders ship within 7 business days. Pick up in Williamstown, NJCall ahead. Mon to Fri 8 to 5, Sat 8 to noon. Pallet and bulk ordersDelivered freight quotes for contractors, towns and property managers. Questions? Email usinfo@icemeltdirect.com, help picking the right salt

Refund policy

You can return most items within 30 days of delivery if they are unused, unopened and in their original packaging, in the same condition they arrived in.

To start a return, reach us through our Contact Us page with your order number and a short reason. We will send you a return label and instructions. Please do not ship anything back before you hear from us.

What cannot be returned

  • Opened bags, pails, jugs or containers, including partially used product
  • Ice melt, salt or liquid deicer that has been exposed to moisture, clumped or contaminated after delivery
  • Items returned more than 30 days after delivery
  • Special order and custom pallet orders, where we will tell you before you buy

Return shipping

You cover return shipping unless the return is our fault. We will send you a prepaid label and deduct its cost from your refund. What the label costs depends on the weight, size and distance of the shipment, and a return that needs more than one box needs more than one label.

The original shipping you paid is not refunded. That service was delivered, your order reached you, and the carrier has been paid for it.

If we sent the wrong item, or it arrived damaged, that is on us. We cover the return shipping and replace or refund it in full.

Why the label can cost more than you paid at checkout: ice melt and salt are heavy, and we keep shipping charges as low as we can to keep your purchase price down. A return label is billed at the real carrier rate for the weight, size and distance, which is often higher than the rate you paid coming out.

Refunds

Once your return arrives and we have checked its condition, we process the refund to your original payment method within 5 to 7 business days. How quickly it appears after that is up to your bank or card issuer.

Damaged or incorrect orders

Tell us within 5 business days of delivery. Send your order number and photographs through our Contact Us page and we will replace the item or refund you, whichever you prefer. For freight deliveries, note any damage on the delivery receipt before signing.

Cancellations

Because we ship quickly, contact us straight away if you need to cancel. If the order has already left our warehouse it becomes a return under the terms above.

Questions

Reach us any time through our Contact Us page. Our team works Monday to Friday, 8:00 AM to 5:00 PM Eastern.